Not wanting to upset anyone, just getting an idea of where people stand on these things. There are two completely valid sides.
On the one hand, corporations do not operate with customer's safety at the forefront--or rather, they do not operate with customer safety as a direct goal. Instead, customer safety is an indirect goal fueled by profit considerations. What affects profits and encourages safety? You guessed it, law suits. Law suits are the largest reason for safety advances across our economy.
On the other hand, frivolous suits destroy profitability and make companies afraid to offer certain services, or when they do the cost may be prohibitive to the consumer.
Where do we draw the line? That's an interesting question.