I can confirm this is also circulating outside the United States.
A sister in Brooklyn, while doing zoom witnessing with her congregation, decided to write a letter to Zoom to thank them for how they have helped us all through this quarantine. So she looked for an email and saw that the customer service email comes with a statement that due to high volume of requests, no one is able to read the emails. She wanted a human to read her letter so she decided to find the CEO's email address. It was hard work, and she kept looking on different websites without giving up and found it. She emailed him (the letter was beautiful!) a loving letter, thanking him, identifying herself as a JW, telling him how it has helped us remain encouraged and united and helped us continue our preaching and teaching work and she thanked him for keeping the basic 40minute plan free and how this was so different than other corporate greed that is seen in the world today. Under her signature she referred him to jw.org Then she took the time and translated it into Spanish and sent both versions to the CEO.
30 minutes later, she was out walking her dog, and the CEO wrote her back personally! He thanked her for her kind letter and how much he appreciated her taking the time to write him and how happy he was that Zoom was able to help keep so many people connected and encouraged. She was so happy, she didn't know what to do, and looked up at the sky and said a prayer of thanks to Jehovah. A few minutes later, she received another email. This was from a Brother who works at zoom, who had been hired when the company first started up. He said the CEO had forwarded her emails to all 2000 US Employees!!! What a fine witness this young sister gave to so many people!
While there may be a few small embellishments that got tacked on in the telling, the substance of the email could quite well be true. joe134cd, if your father circulates this to others it would not make him look foolish except to those prone to ridicule.