First off, Hello Winston, I'm new here and just read your story, your experience as an elder reads the same as me, including assembly items. I often think of it like working in a fancy hotel, it looks nice, the staff are friendly and polite, you get all you need, but behind the scenes the staff are miserable, the offices don't even have wallpaper and out back is filthy.
The letter above literally gave me heart palpitations. It's so off of reality, unbelievable.
All the best on your fading journey, I'm just away to the cinema with my kids while their mum gets ready for the public talk and wt study!
You can guess how quick my kids made up their mind where they wanted to be