I grew up in a house where my father was the Presiding Overseer of our congregation. I remember him going to meetings and shaking hands with all the elders, asking them how they were, etc. But after elders meeting, he would be fuming in the car and saying how they made him furious and it was all he could do not to hit certain ones. He rarely showed us children that he loved us and would have frequent fits of anger. My mother was not much better. So I guess I have always felt like the whole "we love each other, just as Jesus loved us" thing was a load of crap.
I'm sure there are some genuine, loving, JWs out there, but I've met very few of them.