but I personally feel that the leadership of the organization is what is reprehensible.
Jeff, you captured what is my stongest feeling. But I come a bit closer to the field. GB -as reprehensible as they are- live in a bubble, disconected from everyday life. I can see (not that I agree) how they become oblivious to the realities that R&F JW's face, and the practical effects and implications of the decisions they make from their towers.
To me the most reprehensible buch has to be the traveling O's. Maybe I'm biased because i was one. But these guys and their wives are on the streets, they see brothers and sisters everyday. They should know how it is; they should be a bit (just a bit at least) more reasonable, more compassionate. But all I see is ego trips, stupid rules left and right, total lack of personal interest in people. In our congregation we have widows, orphans, people battling cancer, old folks in homes, but everytime the CO comes is seems like he's here just to give us a hard time, insisting in the minutiea (e.g. Elders and MS should not sit on the same seats all the time, the microphones, kids running, the lenght of sister x skirt -and forget about who sister x is and what problems she may be facing-, the cards and the paperwork and a very long etc.), while totally overlooking the needs of the congregation. Their 'comfort words' are so hollow, pre-fabricated and un-sincere that it's sickening.