yeah, stuff like this happens. ive certainly seen lots of counter-examples tho too. people in old age homes who are the envy of their room-mates because of all the friends they have visiting, thanks to the elders keeping informed on these individuals. in fact, generally speaking, one elder on the body is supposed to be assigned to Special Needs, and he keeps track of all these situation in the territory. that makes sense to me and i dont see it as negating the individual responsibility to 'look after windows' to have a structure in place.
one interesting story:
an elderly sister with no family in the truth was housed in one of these homes for a long time. in the city, people come and go a lot and so after a while, not many people in the congregation even now who she is. people like this can fall thru the cracks, for sure. well, anyways the family has a minister of some other church come by for encouragement and the elderly sister, in her state, doesnt really know the difference. ("Oh Welcome brother. How nice of you to visit...") This continues for a while, the elders only later became aware. Turns out when the sister started towards the end, she asked for the funeral to be conducted by this 'nice young brother that comes to visit' and so it was. elders could hardly object, they hadnt been there nearly as often.
mox