While I was at Bethel a friend of mine worked the dept that answers letters that come in. I worked in the cleaning department and every Tuesday and Thursday I would go to his desk and talk.
He actually had stacks of letters and I asked him how do they answer them all. He laughed and said that as soon as the letter takes a negative view or turn they instantly stop reading. Address the first point that is expressed. Thank them for writing and drop it in a outgoing bin.
That is if your letter even gets opened at all. Rofl