being on the "other side of the counter" i have my conflics with the guys in the shop.
one of them, like yours, is a younger person, early 20's.
my personal opinion of him i try to put aside, i just get really fired up that he takes advatage, walks like a Pioneer and always has his hands in his pokets. he's not in my dept, so i have no control over him, other than that if he steps out of line when his manager is not around, i have the authority to take matters in my own hands.
this guy gets his rocks off by pushing people to the edge, and pissing us off.
he will come to the counter 15 times for one oil change. if he's working on something that needs electrical connectors like butt connecters and terminal ends, he will get them one at a freakin time.
finally one day a couple of months ago he pullled this and i just had it. i blew up and walked away from him yelling, thats it. he got no more service from me that day, or week, if he walked up to the counter i would walk away and leave him waiting, for the next available guy to help him. i dont exchange pleasantries with him and now i've grown hard to his crap.
many times the guys in the shop and myself haqve said, one of these days someone will get so pissed off that they will knock him out, after all he NEEDS a good beating. but not by me. i KNOW I COULD WOOP HIS ASS EVEN IF HE IS HALF MY AGE. but my brain and smarts says dont do it, let someone else.
tensions can run high in our business and best if you dont let it get the best of you. walking away does not make you weeker. it makes you smarter and strongs.
someday my nemisis will get his! yours may get his tommorow. on that day i will smile and as he leaves tell him what a !@#$%^&* he is.
i admire your ability to not get violent. it takes everything we have inside of us because, you just know if you wooped his @$$ he would straighten out. but you can't. so dont. woop his brain instead. it screws kids like that all up and they learn more valuable lessons in life that way.
my 2 cents.
