I simply must share what I am experiencing with my secondary insurance. I have my own insurance, and I am insured on my husband's plan. I went to the doctor for two medical conditions. Bot are accepted on my insurance, but only one is an accepted condition on my husband's insurance plan.
My plan paid for everything but a $15.00 co-pay, and about $20.00 on a diagnostic test related to the condition that is accepted on BOTH insurances. My husband's insurance is refusing to pay the $35.00, because...drum roll...are you ready for this...the doctor listed the condition they cover as a SECONDARY diagnosis, not the primary.
For those who don't know what I'm talking about, pretend you go see your doctor for a sprained ankle (primary diagnosis), and while your there, they discover you have strep throat (secondary diagnosis) and run a test to confirm it; that would create two diagnosis codes. If they didn't cover sprained ankles, but did cover strep throat, they should pay for the office visit and strep throat test.
I appealed; they rejected my appeal. I asked for a Level II appeal. They tried to pretend they didn't receive it, and let it sit till almost the deadline when I contacted them for a status update. However, I had emailed it, so they couldn't pull that game. They said they couldn't accept an emailed request. I quoted them their own plan book that says I can write a letter, email or telephone it it. :) They forwarded my file to a medical doctor for review, which will cost them about $250.00.
All to avoid paying $35.00 on a co-pay and diagnostic test for a condition that they do cover. BTW, my husband has LEOFF (Law Enforcement Officer, Firefighter) insurance for which is department pays $500.00 monthly for each of us; it is not a cheapo policy.
Insurance companies have earned every bit of hostility directed towards them.
I want a government plan to create more competition in the market.