Ethos has obviouslly never been an elder.
Back to the topic at hand. Again we see a complete lack of understanding when it comes to depression. At least the WTS does realize that many of their elders have no "fellow feeling" and no ability to comfort. Of course, the advice given here is basically the same albeit delivered in a much better way.
I think one of the big problems is the way individuals are chosen to be elders in the first place. 95% of the qualifications have to do with 1) how much FS time, 2) does he comment, and 3) is he and his family at meetings regularly. If you're a MS that gets in +10hrs a month, comments at nearly every meeting, handles assignments and has a family that is regular at the meeting, you will be made an elder. However, that doesn't mean you're a good "shepherd". It doesn't mean that you know how to comfort people or how to encourage people.
And, the WTS gives you basically no training on how to comfort people. I have learned more about being a source of comfort since stepping aside as an elder than I ever learned during my time as an elder. An elder's number one job is enforcing the WTS rules. Worrying about peoples feelings is way down on the list. It's not that they're bad guys (some are, many are not), it's just they think that reading a scripture will do the trick. It's only after they have to deal with something personally that they truely understand.