Hello Nickey,
You've said what others have said since this board began.......and others said it about H20..........and others say it about *other boards* too.
It's a fact of life.......no forum of 10/100/1000 posters - who don't know each other - can post positive about all things all the time.
Other forums bash this place for being moderated........your family member was appalled that it was not like a KH.
Where's the middle ground to be found? Actually, the middle moves......like the old saying "The pendalum swings......." Right now? I think this board is waaaaaaaay quiet, polite & civilized. Tad too much sometimes, imho. But for a jw newbie? Well, no board can please all posters.
If your family friend is that appalled by reading a conservative xjw forum......perhaps they just weren't ready? They have to make decisions too. I have xjw friends who NEVER post on forums - they don't care for this type of communication. Books, in that instance, have been the answer.
Crisis of Conscience, although historically not thorough, is a great book for a questioning JW.
waiting